Refund Policy — Charlora

Last updated: July 8, 2026

Charlora is a subscription service. This policy explains when refunds are and aren't available. It supplements Section 4 of the Terms of Service.

Subscriptions

  • Subscriptions are billed in advance and are non-refundable once a billing period has begun, except where a refund is required by applicable law.
  • You can cancel at any time from the billing portal or by emailing support@charlora.com. Cancellation stops future renewals; you keep access through the end of the current billing period.
  • Partial-month refunds are not issued when you cancel mid-cycle.

Duplicate or Accidental Charges

If you were charged twice for the same subscription period, or you were charged immediately after canceling and believe it was an error, email support@charlora.com within 7 days of the charge. We'll investigate and, if confirmed, issue a full refund of the duplicate/erroneous charge to your original payment method within 5–10 business days.

Service Failures

If the Service is materially unavailable for an extended period during a billing cycle that you paid for, email support@charlora.com with details. We may issue a pro-rated credit or refund at our discretion.

Consumer Rights (EU/UK)

If you are a consumer located in the EU or UK, you may have a statutory right of withdrawal for a limited period after purchase. By starting to use the Service (i.e., running your first scan during that period), you expressly consent to immediate performance and acknowledge that this may cause the withdrawal right to lapse for services already supplied.

How to Request a Refund

Email support@charlora.com from the address on your account with:

  • Your account email
  • The date and amount of the charge
  • A short description of what happened

We'll respond within 5 business days. Approved refunds are issued to the original payment method via Stripe; the funds typically appear within 5–10 business days depending on your bank.

Chargebacks

Please email us before initiating a chargeback — most billing issues are quicker to resolve directly. Unwarranted chargebacks may result in account suspension.

Contact

Questions about a charge or this policy: support@charlora.com